Refund policy

At thebeautyespacio, satisfaction and confidence in our product quality are our top priorities. We would never ship out damaged goods to you (except for already know defective product sold on discount). We understand that unexpected issues may arise, and in such instances, we offer refunds or exchanges under the following conditions for parcels that are either damaged upon delivery or lost in transit:

Damaged Parcels:

Please inspect your parcel immediately upon receiving it.
Any damages must be reported immediately by indicating to the courier service, contact us via phone, WhatsApp, or email.
Kindly include clear photos and a detailed description of the damaged items.
Once we verify the issue, we will:
- Send a replacement item.
- Issue a full refund if a replacement is not available.

Lost Parcels:

If your parcel is lost during shipping, we will inform you as soon as we are aware.
An investigation will begin right away.
If the parcel is not recovered within 5 business days of our notification:
- We will issue a full refund for the parcel and its contents.

Exclusions:

Refunds or exchanges are not applicable in the following cases:

Change-of-mind purchases.
Damage caused after delivery due to misuse or normal wear and tear.
Incorrect shipping address provided at checkout.
Parcels not claimed by the recipient.
Products on sale.

Refund Process:

Refunds are made to the original payment method.
Please allow 3–5 business days for the funds to appear in your account.

Contact Us:

For any questions regarding our Refunds Policy, feel free to reach out through:

WhatsApp: +234 7082711898
Email: beautyespacio@yahoo.com

We’re committed to resolving any concerns quickly and to your full satisfaction.

Thank you for choosing The Beauty Espacio!